New New Hard Drive Setup
In light of my hard drive failure and the corresponding 250GB of data loss, I decided that enough is enough, and I've changed my setup around drastically. First of all, the heat can't be doing good things for the lifespan of these drives, so I bought a second external interface, but this one completely surrounds the drive and has a small fan on one end and an opening diagonally opposed to it. Inside that enclosure is a Seagate 500GB 7200RPM with a 32MB cache, and in my normal, slot-it-like-a-tape interface is (yet another) Western Digital 500GB 7200RPM with a 16MB cache.
Now, any sane person, after three WD drive failures, would stop buying the things. But I've figured out my stupidity. Oh yes, that was a fun conversation.
Me: I bought this 400GB drive here about two months ago, and now it's making this kind of clicking noise.
Employee: Uh... How long ago?
Me: About two months.
Employee: ... Do you have the receipt?
Me: You're holding it.
Employee: So I am.
Me: [Wait for 15 minutes]
Employee: It's a little... difficult.
Me: So you can't do it? That seems odd, because I'm looking at these drives and they all have a one-year warranty. Is it just my drive that's just like this one that doesn't? Just the one drive that I bought?
Employee: Yes.
Me: Doesn't that seem a little strange?
Employee: ...
Me: ...
Employee: I'm very... sorry?
Me: Well, thanks for your help.
As it would turn out, the drives that keep crapping out on me were used. Yeah, used. You know what you shouldn't do? Buy used electronics that have moving parts. Yeah. Apparently, you tell them apart by the fact that the used ones have pink anti-static baggies that they come in, while the new ones come in white anti-static baggies. How could I not have known? It's so clear and intuitive. Was that enough sarcasm to make the hate clear?
The best part is that the new ones don't cost a yen more. They're actually cheaper, in some cases.
Still, it's my fault for not asking or something.
If you need me, I'm going to be beating myself about the spleen with this kanji dictionary...
Now, any sane person, after three WD drive failures, would stop buying the things. But I've figured out my stupidity. Oh yes, that was a fun conversation.
Me: I bought this 400GB drive here about two months ago, and now it's making this kind of clicking noise.
Employee: Uh... How long ago?
Me: About two months.
Employee: ... Do you have the receipt?
Me: You're holding it.
Employee: So I am.
Me: [Wait for 15 minutes]
Employee: It's a little... difficult.
Me: So you can't do it? That seems odd, because I'm looking at these drives and they all have a one-year warranty. Is it just my drive that's just like this one that doesn't? Just the one drive that I bought?
Employee: Yes.
Me: Doesn't that seem a little strange?
Employee: ...
Me: ...
Employee: I'm very... sorry?
Me: Well, thanks for your help.
As it would turn out, the drives that keep crapping out on me were used. Yeah, used. You know what you shouldn't do? Buy used electronics that have moving parts. Yeah. Apparently, you tell them apart by the fact that the used ones have pink anti-static baggies that they come in, while the new ones come in white anti-static baggies. How could I not have known? It's so clear and intuitive. Was that enough sarcasm to make the hate clear?
The best part is that the new ones don't cost a yen more. They're actually cheaper, in some cases.
Still, it's my fault for not asking or something.
If you need me, I'm going to be beating myself about the spleen with this kanji dictionary...
Labels: computers, data storage, dictionaries, not メロンパン, spleen
posted by William at
9/04/2008 06:29:00 PM
6 Comments:
...heh.
Warranties are typically through the manufacturer, not the store where you bought it. Contact WD and they should be able to help you out with a replacement.
It may just be US custom, but here it is typical for a store to handle the return as good customer service. They then take the return through they're norma supplier as a defective. (The suppliers keep track of serial numbers when the store purchases them, so they know when they sold it.)
The fact that you say they indicate you bought it used is probably irrelavant. I would hazard a guess that you bought it as new, and since they did not sell it as used, it is still they're problem.
In any event, with inventory turnover in a computer shop being what it is, I can't believe the store bought it more than a year ago. Western Digital should still have the original sales records to process the RMA.
No, I did buy it used, which totally explains why they're fried so quick. Combine the used-ness with the death heat and doom humidity and fact that it never stops spinning due to the variety of apps I run.
Warranties are usually non-transferable, so buying used makes a pretty big difference there.
I just checked, though, and they're "not eligible for replacement". Spells "out of luck" for me.
Personally, I'd go beat the store manager's spleen, but it's your dictionary.
I think the term is 'vent the spleen'...but I'm not sure if your supposed to vent your spleen or vent the managers spleen.
In any event, Japanese folks can't even carry a leatherman, let alone a decent spleen venter. Samurai are turning over in their grave...
Post a Comment
<< Home